Everything worth knowing

Visa, Mastercard, American Express and Discover, plus Apple Pay and Google Pay. Payment is taken at checkout through our secure providers and we never hold your card details.

Use the size guide on the product page, in inches and centimetres. Most of what we sell is cut to sit over something else, so if you are between sizes on a knit or a coat, take the larger one.

Usually, if it has not been dispatched. Email support@narrowdale.com as soon as you can and we will catch it if we can.

Nothing. Every order ships free, with no minimum spend and no handling fees.

Orders leave us within 1 to 2 business days and spend 6 to 8 business days in transit, so most arrive 7 to 10 business days after being placed.

Order before 2:00 PM EST on a working day and it is handled the same day.

A tracking number is emailed the moment your order ships. Give it up to 48 hours to start moving, as carriers scan in batches rather than continuously.

Thirty days from the day it is delivered. Email support@narrowdale.com first with your order number and we will send you a return authorisation and the address to use. Please do not post anything before you hear from us, as our returns warehouse cannot process parcels that arrive unannounced.

No. Not under any circumstances.

We do not run exchanges. Send the original back under the returns process and order the size you want, which reaches you sooner than a swap would.

Changed your mind, you do, and our returns warehouse is overseas so factor that in before you order. Arrived faulty, damaged, or not what you ordered, we cover it. Use a tracked service either way, because the item stays your responsibility until it reaches us.

For a change of mind, store credit to the value of the returned items, issued within 14 days of us receiving them and valid for 12 months. We do not refund change of mind returns to your original payment method. For anything faulty, damaged or incorrect, you get a replacement or a full refund to your original payment method, and that is your choice.

Email support@narrowdale.com within 30 days of delivery with your order number and a photograph. You are entitled to a replacement or a full refund, and we cover the cost of getting it back to us.