Shipping policy

Last updated: 16 August 2026

How your order gets to you, and when.

Where we ship

Addresses within the United States. We do not ship anywhere else at present. If that changes, this page will say so.

What it costs

Nothing. Every order ships free. No minimum spend, no handling charge, no processing fee. What you see at checkout is what you pay.

Duties and taxes. We cover any import duties, customs charges or taxes that apply to your order. There is nothing further to pay when it arrives.

Dispatch

Orders leave us within 1 to 2 business days. We dispatch Monday to Friday and not on public holidays. Order before 2:00 PM GMT on a working day and it is handled the same day. Order after that, or at a weekend or on a holiday, and it is handled the next business day.

Transit

Once dispatched, 6 to 8 business days in transit.

Total delivery time

Most orders arrive 7 to 10 business days after they are placed. That is 1 to 2 days to dispatch plus 6 to 8 days in transit. These are estimates. Carrier backlogs and busy periods can add time.

Tracking

A tracking number is emailed to you when your order ships. Allow up to 48 hours before it starts updating, as carriers scan parcels in batches rather than continuously.

Wrong or incomplete addresses

Check your address before you pay. If you spot a mistake, email support@narrowdale.com straight away and we will fix it if the order has not shipped. We cannot take responsibility for parcels delayed or lost because the address entered at checkout was wrong or incomplete.

Parcels that stop moving

If your order has not arrived a reasonable time after the estimated window, get in touch. We will open it with the carrier and sort it out.

Contact

Narrowdale
22 The Moorlands, Metheringham, Lincoln LN4 3HX, United Kingdom
support@narrowdale.com
+44 7537 184838, Monday to Friday, 9:00 AM to 6:00 PM (Local UK Time)